Sharing the road with you

Our ethos surrounds communications, relationships, and responsiveness. It keeps us united to work towards one goal, hand in hand with you. It is simple really – if you grow, we grow, so why wouldn’t we do everything in our power to make that happen?

Working closely with our customers comes as second nature. Our whole operation is about integrating our business with yours to create that seamless transition down the supply chain, providing exceptional quality every step of the way. We see our relationships with our clients as partnerships, working together as one team to achieve one common goal and focusing on the same priorities.

COMMUNICATION

Excellent communication has proved to be a powerful differentiator in a competitive market and been the lifeblood of our organization.
Using the right communication skills, coupled with active listening, we gain the trust and increased loyalty from our clients, leaving them satisfied, confident and reassured in doing business with Seatac.
Using positive phrases such as “I can,” “I will,” and “I understand” gives the reassurance that our clients are being heard and supported.
In todays’ world, sending emails is standard protocol – at Seatac, we empower our team to pick up the phone and personalize the customer’s experience right from the start.

RELATIONSHIPS

We believe and encourage our team that you must treat relationships like you would the most important assets in your business, which is one of the very reasons our clients continue to work with us.
By offering customized solutions, adjusting, and expanding our core offerings to cater to the needs of a clients, we are building the foundation for trust that underlies relationships that endure.
Consistency and engagement have been essential to the continued success of our company - by developing mutual respect, identifying shared goals whilst ensuring our service levels are paramount has proven to be the main catalyst for the continued success of our company.
We advocate that “serving is the new selling” and is deemed the new norm within the Seatac family.

RESPONSIVENESS

With customer expectations rising and with the potential threat of moving to a competitor, we understand that establishing and developing procedures and benchmarks are critical in forming faster response times for our clients.
We are mindful that while speed is of the essence, rushing too quickly to help a customer can also cause its problems – which is why we have installed in our team to remain calm, explain what we are doing to help them and how we aim to find a satisfied solution.
Customers want thorough answers, but they also value their time, so it is crucial that our team keep the exchange concise and always relevant.
By identifying, knowing, and anticipating our clients preferred lines of communication from the get-go, this has enabled us to interact in a timely manner best suited to their needs, giving them the security of knowing “we’ve got their back”.

Our people make the difference

Fact: Behind every dollar, every stat, and every decision is a person, which is why at Seatac our people are our greatest assets, and we would not be where we are today without them.

By investing heavily in training, ongoing development, and installing in our people that communication and relationships are key, this recipe has been the catalyst which has successfully enhanced our reputation and defined our brand.

Whether it is a Seatac dispatcher, driver, or a manager, you get the peace of mind that comes from working with familiar, trusted faces every time, providing outstanding service up and down the supply chain that enables your success, as well as our own.

Our philosophy is simple “if we take care of our people, they will take care of our customers, and the customers will come back”.

MISSION

“As a unified, multi-cultural team, with high ethical standards and unrelenting customer focus, our mission is to attract and retain customers by providing best-in-class, full-service transportation solutions by becoming an integral part of their strategy, driving out cost and adding value”

CORE VALUES

“Teamwork and collaboration are the hallmarks of our culture and are at the center of everything we do. We believe every interaction and every touchpoint is an opportunity to demonstrate exceptional service by focussing on customers needs, requirements and expectations”